Privacy Policy

1. Introduction

Atom Servers Ltd ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username and encrypted password)
• Billing information (payment card details are processed by our secure payment processor)
• Technical data (IP address, browser type, operating system, referring URLs)
• Usage data (pages visited, time spent, features used)
• Communications (support tickets, emails, and chat logs)

3. How We Use Your Information

We use your personal information to:

• Provide and manage your hosting services and account
• Process payments and send invoices
• Provide customer support and respond to enquiries
• Send service-related notifications (maintenance, renewals, security alerts)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases: contractual necessity (to provide services you've contracted us to deliver), legitimate interests (to improve our services and prevent fraud), legal obligations (to comply with UK law), and consent (where you have explicitly given us permission).

5. Data Retention

We retain your personal data for as long as necessary to provide services and fulfil our legal obligations. Account data is typically retained for 7 years after account closure for tax and legal purposes. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your personal data (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Atom Servers Ltd
128 City Road
London, EC1V 2NX
sales@atomservers.uk